Privacy Policy

Seer & Vori, a brand operated by RK Silver, respects your privacy and is committed to protecting the personal information you provide when you visit our website, place an order, contact us, subscribe to our communications, or otherwise use our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you.

1. About Us

Brand: Seer & Vori
Legal/Registered Business Name: RK Silver
Business Address: E-11, First Floor, Gautam Marg, Vaishali Nagar, Jaipur, Rajasthan – 302021, India
Email: info@seerandvori.com
Phone/WhatsApp: 8252733005
Business Hours: Monday–Saturday, 11:00 AM–7:00 PM
GSTIN: 08CCVPJ2462G1Z9

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name

• Email address

• Mobile/telephone number

• Billing and shipping address

• City, State and PIN/Postal Code

• Country

• Order and purchase details

• Account information, where applicable

• Customer-support and communication records

Payment Information

Payments may be processed through third-party payment gateways. We generally do not store complete card, banking or payment credentials on our own systems. Payment information may be processed directly by the applicable payment service provider under its own security and privacy practices.

Technical Information

When you visit our website, certain information may be collected automatically, such as:

• IP address

• Browser and device information

• Operating system

• Pages visited

• Referring website

• Date and time of visits

• Website interaction data

• Approximate location derived from technical information

Cookies

We may use cookies and similar technologies to:

• Operate essential website functions

• Remember preferences

• Improve website experience

• Analyse website traffic and usage

• Support marketing and advertising activities, where applicable

You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

3. How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Process payments and arrange delivery

• Provide customer support

• Respond to enquiries

• Manage customer accounts

• Process returns, exchanges and cancellations

• Send order and transaction-related communications

• Prevent fraud and misuse

• Improve our products, services and website

• Analyse website usage and performance

• Send promotional communications where permitted

• Provide relevant product recommendations and marketing

• Maintain business, tax and accounting records

• Comply with applicable legal and regulatory requirements

• Protect our rights and interests

4. Marketing Communications

Where you have subscribed or otherwise provided the required consent, we may send you communications relating to:

• New collections

• Product launches

• Offers and promotions

• Events

• Gifting ideas

• Brand updates

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.

5. Sharing of Information

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business, including:

• Payment gateways and processors

• Shipping and logistics partners

• Website, hosting and technology providers

• Analytics providers

• Advertising and marketing service providers

• Customer-support providers

• Professional advisers

• Government authorities or law-enforcement agencies where required by law

We do not sell your personal information as a standalone commercial product.

6. Third-Party Services

Our website may use third-party services such as payment gateways, analytics tools, advertising platforms, shipping providers, hosting services and other technology providers.

These third parties may process information in accordance with their own terms, policies and applicable legal requirements. Their use of cookies or similar technologies may also be governed by their respective privacy policies.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Fulfilling orders

• Providing customer support

• Maintaining customer accounts

• Business and accounting records

• Tax and legal compliance

• Fraud prevention

• Resolving disputes

• Protecting and enforcing legal rights

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal and regulatory retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may contact us to request:

• Access to personal information held about you

• Correction of inaccurate or incomplete information

• Deletion or erasure where legally permissible

• Withdrawal of consent where processing is based on consent

• Information about how your personal information is processed

• Exercise of other rights available under applicable data-protection laws

To make a privacy request, please contact us using the details provided in the Contact Us section.

We will process such requests in accordance with applicable law and may need to verify your identity before responding.

10. Children's Privacy

Our services are intended for users who are legally permitted to use them.

We do not knowingly collect or process personal data of children except where permitted and handled in accordance with applicable law, including requirements relating to parental or guardian consent where applicable.

11. Data Breach and Security Incidents

If we become aware of a personal-data breach affecting your information, we will take appropriate steps to investigate, contain and address the incident and provide notifications where required under applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

For privacy-related questions, requests or concerns, please contact:

RK Silver / Seer & Vori
Address: E-11, First Floor, Gautam Marg, Vaishali Nagar, Jaipur, Rajasthan – 302021, India
Email: info@seerandvori.com
Phone/WhatsApp: +91-8252733005
Business Hours: Monday–Saturday, 11:00 AM–7:00 PM