Return, Refund & Exchange Policy

At Seer & Vori, every silver creation is carefully inspected and securely packaged before dispatch. Due to the nature, value, and craftsmanship of our products, we follow a limited return, refund and exchange policy.

Brand: Seer & Vori
Legal Business Name: RK Silver
Email: info@seerandvori.com
Phone/WhatsApp: +91-8252733005
Business Hours: Monday–Saturday, 11:00 AM–7:00 PM

1. Return Eligibility

Returns may be accepted only in the following circumstances:

• The product is received damaged.

• The product is defective.

• The customer receives an incorrect product.

• The product is materially different from the product ordered.

Returns due to change of mind, personal preference, or incorrect product selection are generally not accepted, subject to applicable consumer laws.

2. Inspect the Parcel Before Accepting Delivery

Customers are advised to carefully inspect the outer parcel at the time of delivery.

If the parcel appears:

• Opened or unsealed

• Tampered with

• Torn or visibly damaged

• Re-taped or otherwise compromised

the customer should refuse delivery wherever the courier service permits and immediately contact Seer & Vori.

For high-value silver products, accepting a visibly tampered or opened parcel without recording its condition may make it difficult to establish whether any damage, loss, or tampering occurred before or after delivery.

If a customer accepts a visibly compromised parcel, any subsequent return, refund, exchange or credit-note request will be subject to verification and the circumstances of the claim.

3. Reporting a Damaged, Defective or Incorrect Product

Any issue should be reported within 24 hours of delivery by contacting:

Email: info@seerandvori.com
Phone/WhatsApp: 8252733005

The customer should provide:

• Order number

• Clear photographs of the product

• Clear photographs of the outer packaging and shipping label

• A continuous, clear and unedited unboxing video

• A brief description of the issue

The unboxing video should ideally show the parcel from the time it is sealed/received through opening of the package and inspection of the product.

The video may be required as supporting evidence to verify damage, tampering, missing items, incorrect products or other delivery-related issues.

Claims without adequate video evidence may still be reviewed based on the circumstances and other evidence available.

4. Conditions for an Approved Return

If a return is approved, the product must generally be:

• Unused and unworn

• In its original condition

• Returned in the original packaging

• Accompanied by the applicable authenticity certificate

• Accompanied by tags and other documentation supplied with the product

• Accompanied by the original invoice/order details

The returned product must correspond to the product originally dispatched by Seer & Vori.

Products that have been used, altered, misused, tampered with, substituted, or damaged after delivery may not qualify for a return, exchange, refund or credit note.

5. Customised, Personalised & Made-to-Order Products

Customised, personalised and made-to-order products are generally not eligible for return, exchange or refund due to change of mind or personal preference.

However, this exclusion does not apply where the product is received damaged, defective, incorrectly supplied, or where a remedy is required under applicable law.

6. Sale & Promotional Products

Products purchased during a sale or promotional offer are generally not eligible for return, exchange or refund due to change of mind or personal preference.

Damaged, defective or incorrectly supplied products remain subject to applicable consumer rights and this policy.

7. Return Approval & Inspection

Once a return request is received, Seer & Vori will review the information and supporting evidence provided.

If the return is approved, we will provide the customer with the applicable return instructions.

The returned product will be inspected after receipt. The final resolution will be determined after verifying:

• Product condition

• Packaging

• Authenticity certificate and documentation

• Product identity

• Photographs and unboxing video

• Order and dispatch records

• Circumstances of the claim

Approval of a return request does not automatically guarantee a monetary refund.

8. Refunds & Credit Notes

For an approved return, Seer & Vori may issue a credit note for the eligible product value instead of processing a direct monetary refund, subject to applicable law and the circumstances of the return.

The credit note may be used towards a future purchase from Seer & Vori, subject to the terms communicated with the credit note.

Where applicable law requires a monetary refund, the refund will be processed in accordance with such legal requirements.

Where a monetary refund is approved, it will generally be processed to the original payment method.

9. Refund / Credit Note Processing Time

Once the returned product has been received, inspected and the applicable resolution has been approved:

• An eligible credit note will generally be issued within 7–10 working days.

• Where a monetary refund is applicable, the refund will generally be initiated within 7–10 working days.

After a refund is initiated, the time taken for the amount to reflect in the customer's account may depend on the bank, card issuer, payment gateway or other payment service provider.

10. Return Shipping Charges

Where a product is confirmed to have been damaged in transit, is defective, or was incorrectly supplied by Seer & Vori, the applicable return-shipping arrangement will be determined by Seer & Vori.

For any customer-initiated return that is expressly permitted under this policy, return shipping costs may be borne by the customer.

11. Original Shipping Charges

Original shipping charges are generally non-refundable for customer-initiated returns or returns arising from change of mind or personal preference.

Where a return is due to a damaged, defective or incorrectly supplied product, the applicable resolution will be determined based on the circumstances and applicable law.

12. Cases Where a Return, Refund or Exchange May Be Rejected

A return, refund, exchange or credit-note request may be rejected where:

• The issue is reported outside the applicable reporting period without a valid reason.

• The product has been used or worn.

• The product has been altered, modified or tampered with.

• The product was damaged due to misuse or improper handling after delivery.

• The product is returned without the original packaging or applicable documentation.

• The returned product does not match the product originally dispatched.

• The issue is due to normal wear and tear.

• The product was correctly supplied and the request is solely due to change of mind or personal preference.

• A customised, personalised or made-to-order product is being returned solely due to change of mind or personal preference.

• The claim cannot reasonably be verified based on the available information and evidence.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

13. Exchange Policy

Eligible products may be considered for one exchange per order, subject to product availability and approval.

The product must be:

• Unused and undamaged

• In its original condition

• Returned with its original packaging

• Accompanied by applicable certificates, tags and documentation

Customised, personalised and made-to-order products are generally not eligible for exchange unless they are received damaged, defective or incorrectly supplied.

Any price difference applicable to an exchange will be communicated to the customer before the exchange is processed.

14. Damaged or Tampered Parcels

For high-value silver products, customers are strongly advised to inspect the parcel before accepting delivery.

If the parcel is visibly opened, unsealed, torn or tampered with, customers should refuse the shipment wherever possible and immediately contact Seer & Vori.

If the parcel has already been accepted, customers should:

1. Take photographs of the parcel before opening it.

2. Record a continuous unboxing video.

3. Keep all original packaging and shipping materials.

4. Contact Seer & Vori within 24 hours of delivery.

This evidence may be required to determine whether the issue occurred during transit or after delivery.

15. Contact Us

For return, refund or exchange requests, please contact:

Seer & Vori
Legal Business Name: RK Silver
Address: E-11, First Floor, Gautam Marg, Vaishali Nagar, Jaipur, Rajasthan – 302021, India
Email: info@seerandvori.com
Phone/WhatsApp: +91-8252733005
Business Hours: Monday–Saturday, 11:00 AM–7:00 PM

Please mention your order number in all return, refund and exchange communications.