Shipping Policy

Seer & Vori offers premium silver creations across India and to selected international destinations. Shipping timelines may vary depending on the product, destination, courier service, and order requirements.

1. Order Processing

• Ready-to-Ship Products: Usually processed within 1–3 working days.

• Made-to-Order / Customised Products: Usually processed within 7–15 working days.

• Large or Highly Customised Orders: May require 15–20 working days.

2. Dispatch & Delivery

Once an order is processed, it is generally dispatched within 1–2 working days.

• Domestic Delivery: Usually takes 2–5 working days after dispatch.

• Remote locations may require additional delivery time.

• Tracking details will be shared where tracking is available.

Delivery timelines are indicative and may be affected by courier delays, weather, public holidays, operational disruptions, or circumstances beyond our control.

3. International Shipping

International shipping is available to selected destinations. Delivery timelines and charges may vary depending on the destination, courier service, customs clearance, and local regulations.

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the responsibility of the customer/importer.

4. Shipping Charges

The standard shipping charge is ₹200 per kg. Actual charges may vary depending on the destination, package characteristics, courier charges, and international shipping requirements.

The applicable shipping charges will be displayed at checkout wherever available.

5. Free Shipping & COD

• Free Shipping: Standard free shipping is currently not available. Promotional offers, if any, will be subject to the terms specified with the offer.

• Cash on Delivery (COD): Currently unavailable.

6. Shipping Address

Customers are responsible for providing complete and accurate delivery information, including:

• Full Name

• House/Building Number

• Street/Locality

• City & State

• PIN/Postal Code

• Contact Number

Seer & Vori will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed or Lost Shipments

In case of a delayed or lost shipment, customers should contact us with their order number. We will coordinate with the relevant logistics partner to track the shipment and determine the appropriate resolution.

8. Damaged Shipments

Customers are advised to inspect the package immediately upon delivery. For high-value silver products, we strongly recommend recording a continuous, unedited unboxing video from the sealed package through the complete opening and inspection.

For transit-damage claims:

• Report the issue within 24–48 hours of delivery.

• Provide the order number and clear photographs.

• Provide the unboxing video, where available.

• Retain the original packaging.

• Do not use, modify, or alter the product.

Claims without an unboxing video may still be reviewed based on the circumstances and available evidence. Where damage is verified and attributable to transit, Seer & Vori may provide an appropriate remedy, including repair, replacement, refund, or another remedy as applicable under law.

9. Contact Us

For shipping-related queries, delivery concerns, or assistance with your order, please contact us:

Phone/WhatsApp: +91-8252733005
Email: info@seerandvori.com