The Silver Swan Chowki

Order Processing & Dispatch – Ready-to-ship, customised, and made-to-order products have different processing timelines, followed by dispatch within the applicable timeframe.

1. Domestic & International Delivery – Shipping is available across India and to selected international destinations, with delivery timelines depending on the destination and courier.
2. Shipping Charges – Standard shipping is ₹200/kg, subject to variation based on destination, package characteristics, courier charges, and international requirements.
3. International Duties & Taxes – International orders may attract customs duties, import taxes, and other destination-specific charges, which are generally borne by the customer.
4. Free Shipping & COD – Standard free shipping and Cash on Delivery (COD) are currently unavailable. Promotional offers, if any, will be subject to their specific terms.
5. Address & Delivery Responsibility – Customers must provide accurate shipping details. Delays caused by incorrect information, courier issues, weather, customs, public holidays, or circumstances beyond our control may require additional time.
6. Damaged, Tampered & Lost Shipments – Customers should inspect parcels before accepting delivery and report damage, tampering, or delivery issues promptly with the required photographs, order details, and continuous unboxing video where applicable.

• Store in a cool, dry place away from moisture.
• Avoid perfumes, chemicals, and cleaning agents.
• Clean gently with a soft silver polishing cloth.
• Avoid abrasive materials and harsh cleaners.
• Handle carefully to prevent scratches or damage.
• Keep stone or wooden parts away from water.
• Avoid direct sunlight and extreme temperatures.
• Store in a soft pouch or protective box when not in use.